Publications

Trompet, M., Parasram, R., Anderson, R.J., (2012) Benchmarking Disaggregate Customer Satisfaction Scores Between Bus Operators In Different Cities and Countries, Transportation Research Record: Journal of the Transportation Research
Board
, No 2351, Transportation Research Board of the National Academies, Washington, D.C., 2013, pp. 14–22

Trompet, M., Graham, D.J., (2011) A Balanced Approach to Normalizing Bus Operational Data for Performance Benchmarking Purposes, Proceedings of the 91st Transportation Research Board Annual Meeting, Washington, 23rd January 2012

Trompet, M., Liu, X., Graham, D.J., (2011) Development of a Key Performance Indicator to Compare Regularity of Service between Urban Bus Operators, Transportation Research Record: Journal of the Transportation Research Board, No 2216, Transportation Research Board of the National Academies, Washington, D.C., 2011, pp. 33-41

Trompet, M., Anderson, R.J., Graham, D.J., (2009) Variability in Comparable Performance of Urban Bus Operations, Transportation Research Record: Journal of the Transportation Research Board, No 2111, Transportation Research Board of the National Academies, Washington, D.C., 2009, pp. 177-184

Randall, E., Condry, B., Trompet, M. (2006), International Bus System Benchmarking: Performance Measurement Development, Challenges, and Lessons Learned, Proceedings of the 86th Transportation Research Board  Annual
Meeting, January 2007, Washington